Business Continuity Awareness Week May 14-18, 2018


Thank you everyone for participating in Business Continuity Awareness Week (#BCAW2018). Thanks also to our presenters and volunteers who made this year’s Business Continuity Awareness Week successful.
To our partners – your ongoing support to BCAW and industry is recognized and appreciated:

  • The Business Continuity Institute Canada Chapter (BCI)
  • Disaster Recovery Institute Canada (DRIC)
  • Continuity & Resilience Today (CRT)
  • Centennial College - Emergency Management and Public Safety Institute (EMPSI)
  • The Canadian Risk and Hazards Network (CRHNet)
  • York University

To our presenters - your high caliber presentations and commitment to sharing your knowledge made our 2018 BCAW program a success.
To our volunteers - as business continuity professionals, you contributed valuable time and knowledge – your dedication is appreciated.


Webinar Topic and Recording Link



Presenter Biography

Orchestrated DRaaS (Disaster Recovery as a Service)
Webinar - Part 1
Webinar - Part 2

Today’s business environment has near-zero tolerance for service outages and disruptions. It can be a difficult balancing act to manage disaster recovery, especially in a dispersed, hybrid environment, with cross-platform resource usage, availability, scalability and performance requirements.

Join us as we cover the nuances of Disaster Recovery (DR) in the age of cloud, hybrid-IT, cyber threats, and always-on expectation. DR has often been viewed as an insurance policy, an on-going present expense for an infrequent future benefit. Resiliency, on the other hand, are capabilities that are at work everyday to support the ever increasing speed of business. Faster cars require better steering and brakes. Our confidence to go fast comes from the constant feel of precision steering and strong brakes, not the insurance card in the glove box. The same goes for good resiliency and faster business.

Man Bui

Man Bui is Global Sales Executive at IBM Resiliency Services and worldwide solution leader for IBM’s Disaster Recovery-as-a-Service offerings. He leads global initiatives in market development, channel enablement, and sales leadership for IBM’s cloud resiliency solutions. In this role, Man brings together more than 30 years of experience in engineering, product development, sales, marketing, offering management, and client relationship. Man has worked with clients across a wide range of industries such as aerospace, electronics, manufacturing, government, education, and has been recognized with a U.S. patent and several IBM invention disclosures.

Innovation Workplace Recovery - Finding Alternative Office Space in Advance of Disaster - Recording not available

We will provide research-based insight regarding how the dynamics of workplace recovery have changed, elements that are missed, and solutions that are available to the audience that will allow them to address key issues as well as present case studies on both Hurricane Harvey and Irma. We will also be presenting information on Cybersecurity trends and its importance in Business Continuity. 

Brian Gardner

Brian Gardner is the CEO of Pronto Recovery & Rentals and ImagIT Solutions and a thought leader in the B2B information technology industry for 17+ years. He’s passionate about bringing your organization the most effective and innovative continuity solutions in order to keep your mission-critical staff up and  running in the event of a disaster. Brian founded Pronto Recovery & Rentals (formerly ImagIT Recovery Services) in 2013 with the mission to offer fast global quick ship services of all necessary computing hardware within 24 hours or less, utilizing its 28 strategically placed depots and network of IT resources around the world. Pronto has also developed partnerships with several industry leaders that provides alternate workspace locations in over 120 countries.

Critical Events Management for Organizational Resilience - Recording not available

In a world of increasing threats and unpredictability, and with an evolving workforce that is frequently mobile and global, what can organizations do to improve their risk posture and better prepare for critical events that can impact employee safety and operational efficiency? This session will detail the proactive steps that organizations can take to form a common operating picture of their risk events in order to improve response and resiliency, as well as gain accountability of the safety of all employees and key stakeholders. 

Annie Asrari

Annie Asrari is a Director of Product Management at Everbridge. In this role, she oversees the vision, strategy and execution of Everbridge Open, the company’s extensive suite of powerful, API-powered two-way integrations. In addition, Annie is responsible for the Safety Connection solution, which is one of Everbridge’s core enterprise applications that is uniquely designed to help organizations quickly locate and communicate with their people during critical events. Annie also works closely with technology partners to help build integrated market offerings that solve complex problems and provide automated workflows. Annie graduated from the University of Massachusetts-Dartmouth, with a Bachelor’s degree in Computer Engineering and from Babson College’s Franklin Olin Graduate School with a Master’s Degree in Business Administration.

Protecting your Building and Business - Recording not available

Business continuity planning is critical to every business but do pre-planning principles get applied when developing an emergency response plan for your building? The impact on your business as a result of a major fire or flood can be devastating. When this happens in a commercial building (high-rise or low-rise), retail plaza, or industrial / manufacturing setting, the recovery process is as complex as the building infrastructure itself. During this session we will highlight the key components of an Emergency Service Plan for your building and the benefits of this being an integral part of your Risk Management/Business Continuity Plan and more importantly, the impacts of not having a plan in place. We will also demonstrate how mobile technology has now come to age, enabling you to effectively implement the Emergency Service Plan with your service providers. In addition we will review the typical incident documentation required to effectively and efficiently submit a claim to your insurance company.

Matt Johnson

Matt Johnson is President of Commercial Loss Experts (CLE). As a graduate in computer science, Matt spent his first 10 years in Information Technology (IT) management working for a computer service bureau, and held the Director of IT position at a Toronto-based hospital. The next 25 years were spent in the restoration industry where he was the president and CEO of a national restoration contractor network for 20 years. He was then hired as a consultant for the largest restoration company in Canada. In 2015 Matt realized there was a need for a national solution for emergency building recovery services that specialized in commercial buildings and as such founded Commercial Loss Experts (CLE), which is a network of commercial-grade contractors with knowledge and expertise in providing recovery and restoration services for commercial buildings under a structured service delivery model.

Emergency Management, Incident Management, Business Continuity Management….The Trifecta of Resilience

Emergency Management….Incident Management….Business Continuity Management. Historically these three disciplines have been managed and planned for separately. Emergency Management focusing on evacuations and managing emergency personnel. Incident Management focuses on the over management of the event from a strategic level. Business Continuity Management looking at the response and recovery if the event is a major or catastrophic incident. Why would we plan the three main stages of an incident separately when the success of each depends on the success of the other?
This presentation will explore the differences and similarities between these three disciplines and how they should be integrated to make an organization more resilient during the unexpected disruption.

Shannon Walter

Shannon Walter is a senior Business Continuity Management practitioner with 15 years of experience building full Business Continuity Management Programs in both the financial and insurance market spaces. Not only has she had the opportunity to develop numerous response frameworks, but she has also been in the crux of managing through incidents ranging from infectious disease, bomb threat, loss of location and threat of active shooter. Shannon became certified as a MBCI in 2006 and has been an integral member of establishing The BCI Canada Chapter. In 2009, she served as Secretary on The BCI Canada Board of Directors and in 2010 took on the role of Vice President. In 2011 she was elected President of The BCI Canada until her term ended in 2014.
Currently, Shannon is the Enterprise Risk Manager for ISM Canada, and IBM Company.

Document Restoration

Join Tanya Alisic, Operations Manager of The Doc Doctor, as she speaks about Document Restoration.

Tanya Alisic

Tanya Alisic is Operations Manager of The Doc Doctor. She started her career in document management with Iron Mountain for 10 years where she managed the Special Projects department, and  learned the value of the information pertaining to documents, including the legal requirements for information retention and handling. Tanya  has completed various IICRC training on water restoration, content restoration and fire and smoke restoration. In 2016, Tanya joined The Doc Doctor as the Operations Manager Document Restoration. Being a newer company, she was able to establish standard operating procedures far better than other solutions available on the market.  This has excelled  the companies ethics of security, confidentiality and best practices that they are able to provide. 

5 Simple Tools to Keep Client Trust Learn the top five tools proven to help build and retain client and citizen trust when your  organization experiences a disruption or worse – an attack. Evan Maynard Evan is the Customer Success Manager at SimplyCast and responsible for the launch of the Customer Success Team in 2016, which has since grown substantially since its induction. Focused strongly on education, SimplyCast’s customers collaborate with Evan on engagement and communication best practices across a wide range of industries to help achieve goals and milestones.
With SimplyCast’s release of the EmergHub emergency management and communication suite, Evan is passionate about guiding businesses on the path of unwavering continuity and emergency resolution. 
In addition to educating businesses Evan also works with local community colleges and universities to promote young professionals in business and teach them the tools and decisions they need for careers in digital communication. 
Cognitive Resilience in Business Continuity Professionals Mental health difficulties are a significant cause of illness and disability in the working population. When a Rapid Disruptive Event (RDE) occurs, the organization must ensure the psychological health and impacts of RDEs are assessed and managed in a manner that reduces psychological risks and supports ongoing psychological safety.  
The other area of preparing for RDEs involves that of the individual worker. There are things an organization can do to build resilience in the workforce so that individuals are better prepared.
COGNITIVE RESILIENCE is about building a foundation that will increase performance and help individuals deal with stress and Rapid Disruptive Events.  It’s being able to manage and even thrive in the face of stress through improving the ability to understand and use stress reactions within oneself to optimize performance. Building proactive organizational and individual approaches into planning, training, simulations, processes and documentation is an efficient way to ensure the proper management of the psychological effects of RDEs and business continuity.  
Emad Aziz Emad Aziz is the President of DRIE Atlantic, and works as Manager Business Continuity & Disaster Recovery at the Province of Nova Scotia. He was recently elected to the DRI Canada Board of Directors for Atlantic region. Emad has made several contributions to simplifying business continuity best practices, innovations in business continuity and emergency management, and researching emerging trends. In his (rare and..) spare time, Emad enjoys board gaming, his favourites being Pandemic and A Game Of Thrones Living Card Game.

The Disaster Recovery Information Exchange (DRIE) is a non-profit association of professionals dedicated to the exchange of information on all aspects of planning for an emergency or a disruption to normal operations. DRIE is dedicated to bringing Business Continuity professionals and information together. DRIE has joined together with several other major partners to promote and support Business Continuity Awareness Week across Canada.
For more information about BCAW in Canada, contact bcaw@toronto.drie.org.
For more information about DRIE, contact the DRIE Toronto Membership Director at membership@toronto.drie.org. and follow us on Twitter @DRIEToronto., FaceBook and LinkedIn.